There are over 150 skilled trades that involve apprenticeship training.

Click here to find out what they are

OYAP grads find success in the workplace.

Click here to read their stories

Click here to test your knowledge of apprenticeship and OYAP

OYAP is a great idea for employers

Find out why by clicking here

Information Technology – Contact Centre Sales Agent
1 to 2 years
Red Seal

Information Technology (IT) contact centre sales agents effectively use sales techniques and customer service skills to maintain the sales environment at a contact centre. Agents prepare and complete required documentation, and set up and configure microcomputer systems and components.
Information Technology Support Analyst

Certification Requirements
  • The Contact Centre Sales Agent apprenticeship consists of 3,820 hours of on-the-job training.
  • Apprentices must also complete one 5-week and one 1-week in-class technical training session (180 hours).
  • Once you have successfully completed the apprenticeship requirements, you receive a Certificate of Apprenticeship and are certified as a journeyperson in the trade.
  • A person with at least 4,000 hours of related work experience is eligible to apply for a Trade Equivalency Assessment (TEA) and, if successful, becomes certified as a journeyperson in this trade.

Educational Prerequisites
Grade 12 or equivalent.

In-Class Training
Please contact your local apprenticeship office for information on the availability of technical training for this program.