1 to 2 years

Voluntary

No

Information Technology (IT) customer service agents provide customer service over the telephone or email for activities ranging from sales to technical troubleshooting. Agents access the information provided to aid customers with their concerns, negotiate issues, and resolve any other problems they may have.

• The Contact Centre Customer Service Agent apprenticeship consists of 3,820 hours of on-the-job training.
• Apprentices must also complete one 5-week and one 1-week in-class technical training session (180 hours).
• Once you have successfully completed the apprenticeship requirements, you receive a Certificate of Apprenticeship and are certified as a journeyperson in the trade.
• A person with at least 4,000 hours of related work experience is eligible to apply for a Trade Equivalency Assessment (TEA) and, if successful, becomes certified as a journeyperson in this trade.

Grade 12 or equivalent.

Please contact your local apprenticeship office for information on the availability of technical training for this program.